Contract and Supplier Relations Management



The aim of this course is to provide participants with:

  • A clear understanding of main supplier relations management methods, taking account of legal, ethical and relational issues
  • Essential contracting capabilities, including approval and contractual relationship management methods
  • Methods to manage risks, disputes and potential conflicts in the procurement and contracting processes
  • Effective contract performance and quality monitoring schemes

Designed For:

This course is designed for all those who are actively involved in managing contracts in their office and regularly deal with suppliers and consultants. While this includes procurement staff, it would also be particularly relevant for finance and admin officers and programme and project staff who on a regular basis deal with the management, monitoring and evaluation of supplier/consultant performance.


By the end of the programme, participants will be able to:

  • Describe the main types of contractual relationships that might be formed with suppliers and the appropriate use of each
  • Develop successful commercial relation-ships with prospective suppliers
  • Identify key stakeholders in a procurement exercise and be able to develop effective relationships with them
  • Apply effective performance and quality monitoring methods
  • Manage risks, disputes and potential conflicts during contracting and procurement
  • Understand the importance of ethics and integrity in procurement and how to act in an ethical manner

Topics to be covered:

  • The principles of effective procurement and the procurement process
  • Why we need to form relationships with suppliers in the general supply market
  • Essential risk assessment and risk management methods
  • How to benefit from our importance to suppliers
  • What is a contract? Legal, business and relational issues
  • Types of contractual and commercial relationships
  • Engaging and relating to stakeholders during contracting and procurement
  • The purpose and process of contract approval
  • How to manage and communicate with bidders and suppliers after contract approval
  • Performance and quality management
  • Key Performance Indicators (KPIs)
  • How to manage contractual reviews, disputes and potential conflicts
  • What is integrity and ethics in contracting and procurement?
  • Best practices when dealing with suppliers


  • The course is designed to be highly interactive.
  • Participants will be working on challenging hands-on practical exercises and case studies with peers from other organizations and share best practices in public procurement.


"I will definitely recommend this course to my colleagues. It touches upon the day-to-day problems and make suggestions for improvement"

"The best thing about this course was being in a group with people from different organizations including outside UN and learning about their

"I will recommend this course to colleagues involved in contract management and all procurement staff"

"I liked the emphasis that was made on the importance of the contract administration"

"This is my second UNDP training course and I believe they are very professional in the way they present their subjects and in the way they make everybody involved in the discussions and interaction"



$1475 USD per participant